Question 1

Why is Coupeo free? How do you make money?

Accepted Answer

Unlike platforms that take 30-35% commission on every booking (which can cost thousands per year), we offer a transparent freemium model. Core features are free forever. If you want advanced features like SMS reminders or anti-no-show protection, you can upgrade to Premium for a flat monthly fee - still with zero commission.

Question 2

Is it really free?

Accepted Answer

Yes, absolutely. Coupeo's core features are free forever, with unlimited bookings and NO commission on your revenue. Some platforms charge up to 35% commission per booking - we take nothing. The Premium plan is optional for those who want advanced features.

Question 3

Do I need technical skills?

Accepted Answer

Not at all. Coupeo is designed to be used by anyone. Initial setup takes 5 minutes: add your services, staff, hours, and you're done. No installation, no coding required.

Question 4

What happens if my client doesn't show up?

Accepted Answer

With Premium anti-no-show protection, a bank footprint is recorded during booking (not charged). If the client doesn't show up and doesn't cancel in time, the amount you set is automatically charged. It's fully secure and reduces no-shows by 95%.

Question 5

Can I cancel Premium anytime?

Accepted Answer

Yes, with no commitment. No contract, no cancellation fees. You can cancel with one click and return to the free plan immediately.

Question 6

Are my data secure?

Accepted Answer

Absolutely. Your data and your clients' data are hosted in Europe and encrypted. We use industry best practices to protect your information.

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